Frequently Asked Questions

Everything you need to know about your FLEXA experience.

How can I track my order?

Once your order has shipped, you will receive an email with a tracking link. You can also view your order status by logging into your account on our website.

What is your return policy?

We offer a 30-day return window for all unworn items with original tags attached. Simply visit our Returns Portal to start your process.

Do you ship internationally?

Yes, FLEXA ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.

How do I know which size to choose?

Each product page features a detailed 'Size Guide' button with specific body measurements to help you find your perfect fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options like Klarna.

Are your materials sustainably sourced?

FLEXA is committed to ethical fashion. 80% of our current collection is made from organic cotton or recycled polyester, and we aim for 100% by 2025.